• To keep an accurate record of number and availability of units.
• To accompany all viewings with potential tenants.
• To initiate a complete post-viewing follow-up.
• To complete regular reviews of viewing number and leasing rates.
• To collect all payments, preparation and signing all tenancy contracts.
• To hand over all payments, documentation, etc.
• To prepare a condition report to ascertain any outstanding maintenance or cleaning requirements prior to occupation.
• To provide updated market price and status advice and recommendations at regular intervals.

In order to manage your property, a professional Property Manager will be assigned. The Property Manager operates under the normal hours of operation for Nayat’s management offices. We provide a Property Manager with excellent customer relations and administrative skills, who reports directly to the Head of Property Management.  A residential manager can also be provided upon owner’s request.

The Property Manager will handle all complaints being submitted by tenants; such complaints may be maintenance related to or regarding incidents within the property. All complaints, requests and incidents are followed up and resolved quickly to maintain good tenant relations.

In order to attract tenants quickly, we advertise vacant properties throughout our vast marketing network. This network includes the Property Magazines, daily print advertising, strategically targeted email campaigns, location signage, website listings, social media and a network of local agents. However a room for negotiations is open for clients who will require television and radio publicity.

When your property is ready for lease, the details are immediately displayed on our website, and other popular websites. Upon seeing your property online, potential tenants are able to gather important details, view photos, and even print an accurate location map of the property using satellite imagery from Google Maps. Our agents will also establish marketing campaigns to look for potential tenants in various offices around the city.

Finally, Nayat maintains a dedicated internal call center open seven days per week to track and distribute customer requirements to the appropriate leasing consultant. A vast number of leasing enquiries can be handled in this way through the call center using our computerized management system. In tandem, our agents maintain live lists of those clients with whom they are working to resolve requirements efficiently.

Our Property Management team will arrange a formal handover from a developer to Property Owner, including all necessary paperwork to make the transition efficient. During this process, the property will be critically inspected (known as “snagging”) to ensure the developer has adequately completed contractual requirements for the handover. A detailed condition survey report will be prepared and presented to the owner.

The Property Manager will maintain a register of the commencement and expiry details of all leases on our computerized management system. All lease renewals will be handled and completed by the Property Manager.

Requests from tenants will be submitted to the management office. All such requests will then be submitted to the Property Owner for consent along with our recommendations and all of the necessary information regarding the request. 

However, the selection of prospective tenants will be handled by our Property Managers by making sure that they provide all information requested on our extensive “Application Forms”, along with relevant ID’s. We have a strict tenant selection process which sometimes includes interviewing the prospective tenants.  We also phone all referees supplied on the forms including past landlords and employers. Tenants are then selected if the information supplied reaches the standards we require, the information is then passed to you for your final approval. “Application Form” will be supplied to you for your confirmation.  

Tenants will pay rent via several methods into a trust account or the owner’s account. These include, Direct Transfer, E-Pay and Direct Debit or Cash or Cheque at our office. Tenants must pay their rent ON TIME, EVERY TIME, fortnightly, weekly, monthly or annually as it shall be arranged with the owner.

A security bond or deposit at the commencement of the tenancy will be initiated; the proposed security bond of one month rent will be collected and serve as a bargain chip when conflict arises with the prospective tenant.  

Rent arrears will be checked daily and followed up with appropriate action e.g. phone call, letter, or forms will be served on whatever the situation calls for to ensure rental payments are kept up to date.  

During the day-to-day running of your property, the Property Manager will identify any breaches of the lease agreement or rules and regulations of the unit by the tenants. We will advise on the appropriate course of action for each individual case. Any breach of the lease agreement will be handled legally by our Property Managers who are skilled with Land Lord and Tenant Laws. In case of evictions, notices will be provided and the process will go smoothly. However a possibility for arrogant tenants might arise, our company will deal with them accordingly.

Throughout the duration of each tenancy in your property, the Property Manager will conduct regular internal and external inspections. These inspections will ensure that tenants are maintaining the property, as well as detect any minor maintenance issues that may arise and fix them.

If your property does happen to require maintenance, we arrange for such maintenance to be undertaken in a professional manner. That is to say our company will prepare and provide a preventive maintenance schedule per annum which will be accompanied by different detailed building survey reports. The maintenance process and repairs will be closely monitored for quality and the work will be carried out so as to cause as little inconvenience to your tenants as possible. 

During the initial term of the management of new properties, Nayat will ensure that the warranties supplied by the developer are not affected and that any items that arise during that period are dealt with quickly and without expense or inconvenience to the owner or the tenants. The Property Manager will assist with conducting a thorough inspection of new property upon the site handover by the developer, as well as just prior to the expiry of the developer’s warranty. It must also be noted that a review of the developer’s defect liability period is strongly advised as it may not cover certain types of maintenance.

High costs in unnecessary maintenance repairs are sometimes caused by unqualified property managers overlooking minor problems. In some cases, the Landlord is not advised of maintenance issues and these become major issues which cause the property to be left in a poor condition. This can bring up problems with the tenants, and can decrease the value of your investment.  

This is why our professional property manager is required to manage your investment, and giving it the type of attention it requires. By doing the necessary maintenance and keeping the property up to scratch, it not only increases the value of your investment, but also keep the tenants happy. If the tenants are happy, they pay their rent on time and also look after your investment. It is a win-win situation.  

We provide a full set of accounts summarizing all financial transactions on a property including all receipts and payments, cash reconciliation, funds supplied for management, direct payments, disbursements, direct banking, commission schedules and arrears. We will submit expense reports and revenue reports along with continual monitoring of the rental market.

By banking services the Property Manager will deal with the collection of all rental cheques and deposit them to the Property Owner’s account. If a cheque is returned, the matter will be promptly followed up with the tenant and authorities where necessary.

End of Month Statements at the end of each month, a statement is issued detailing: Rents Collected, All outgoings (rates and maintenance, etc.), Management Fees, Monies forwarded to your bank etc. A financial end of year statement with details of all transactions for the year will be issued to you at the end of the Financial Year.

An “Initial Inspection” or interim schedule of dilapidation will be carried out prior to the tenant taking possession of the property. It consists of a complete report on the condition of the property. The tenants receive a copy and sign off on it. This inspection is then used as a guide for the “Final Inspection” or final schedule of dilapidation survey at the end of the tenancy taking into account wear and tear. “Final Inspection Guide” and “Initial Inspection” documents will be supplied for your information. We also take photos which form part of the initial inspection and can resolve any problems when the tenant leaves the property. We can also undertake a furniture inventory if the property is furnished.

We believe tenant education is also a vital part in the management of a property. Tenants need to be informed how to maintain the property so that maintenance can be kept at to minimum, and also know when to report problems that may become major. Tenants who are educated, for example, in relighting a hot water service, how to operate an air conditioner, how to operate the stove and what to do if the safety switches trips will cut down on unnecessary costs.  

Our prospective tenants shall have an access to our either on site or a satellite office during work hours, they will also receive a post occupancy evaluation which will be based on their perceptions on the premise. The prospective tenants will also be encouraged to form an association which will be used as a link between the tenants and the property management side.

They will also be provided with tenant’s handbooks which will include a brief history and development of the estate, possible information about their new neighborhood including schools, shopping centers, transportation, churches/mosques, community services, police, fire, sanitation and hospitals etc. A list of by-laws, lessor-lessee rights and responsibilities, remedies, contact schedule for important services providers like plumbing, electricity, internet, cleaning, security, etc. It will also include energy saving tips, how to use different equipments and services like fire extinguishers, elevators etc.